Notwithstanding the fact it was a very hectic week for our claims teams sue to severe storm activity all along the east coast of Australia, the team dropped everything to assist clients following our appointment on 2 major commercial fires in New South Wales over this long weekend. The first is for the Hotel in Emu Plans which appears to have allegedly been lit by two young men, one of whom perished. It is a tragedy to all those concerned and a reminder to anyone to remember that you do not know where a fire will go nor who could be injured or killed should you commit arson. Revell Weightman, Head of LMI Forensics is leading the LMI Team responding to this serious and unfortunate incident.

The second fire, to which we have just received instructions, occurred in Broken Hill, where a franchised fast food chain suffered a major fire in their kitchen. As flights to the city are limited on Sundays, Murray Rowley, Manager Gold Coast, will fly there tomorrow at first light in his light aircraft. LMI contacted the Insured and determined that an immediate response was necessary to assist the Insured franchisee who was naturally most distressed and to implement a strategy to mitigate the loss.

Loss mitigation is one of the key role LMI claims specialists focus on to minimise the damage to the assets and to minimise the disruption to the business. A temporary kitchen has been arranged already to assist the hotel. Understanding and assisting the psychological impact of such events is also an important factor for it is not just about dollars and sense. It is about putting lives back together as well as the business.

LMI provides a 24 hour 7 day a week emergency claims service in Australia and New Zealand. Should you ever need this service our contact details are below.


Business Hours      1300 LMI GROUP (1300 564 476 – within Australia only)

After Hours           0423 LMI CLAIMS (0423 564 252 – within Australia only)


New Zealand

Business Hours      +64 9 414 6330 (0800 001 964 – within New Zealand only)

After Hours           +64 21 535 148



Business Hours      +61 3 9835 9929 (8.30am to 6.00pm AEST, Monday to Friday)

After Hours           +61 423 564 252