Carl Greenhalgh

Chief Operating Officer


Diploma of Business (Loss Adjusting)
Diploma of Insurance Broking
Fellow, International Federation of Adjusting Associations
Fellow, Institute of Insurance Claims Professionals
Fellow, Australian & New Zealand Institute of Insurance & Finance
Fellow, Australasian Institute of Chartered Loss Adjusters
Associate Member of the Business Continuity Institute


Carl’s insurance career commenced in 1997 with the role of insurance/private investigator. He joined GAB Robins in January 1998, in time for a brief secondment to Townsville, assessing flood claims. During that time, he assessed total loss home and contents claims where, in many instances, the house and land had washed out to sea.

Returning to Brisbane, Carl continued his career path in loss adjusting, where he ultimately became part of the Major Loss Services (“MLS”) division of GAB Robins performing assessments on major loss and/or complex property and business interruption claims throughout Queensland, New South Wales and Victoria.

Drawing on his knowledge of the industry and its products, Carl embarked on a secondary business venture in 2005 that culminated in the commissioning of a lead referral web-based platform for placement of general insurance products. This system was developed as a mechanism to raise funds for State school chaplains. In 2009, Carl left GAB Robins to implement his own business as an authority for school chaplain employment.

Since joining LMI Group in 2010, Carl has prepared numerous multimillion dollar material damage and business interruption claims and has been called upon to make presentations to broking groups and has facilitated workshops on the ISR Mark IV as well as other Business Interruption insurance policies. Carl also undertakes business interruption sum insured reviews and is part of LMI’s eServices’ development team.

Following the embedding of numerous Business Continuity programmes and the undertaking many post-loss Crisis Management assignments Carl has more recently been involved in the refinement and updating of LMI’s Business Continuity eService, namely ContinuityCoach. This is an on-line tool used for the Development of Enterprise Risk and Business Continuity Programmes.

Carl has held many positions within LMI Group and is currently employed as the Group’s Chief Operating Officer. In this position Carl is responsible for providing vision and guidance to the leadership and management teams. With a strong emphasis on the implementation of operational controls, administrative and reporting procedures to support the effective growth of the Group ensuring its financial strength and operating efficiency.
Mobile+61 422 710 532
Phone+61 3 9835 9900


905 Sandgate Road, Clayfield Qld 4011
+617 3262 8033