Our Team

Allan Manning

PROFESSIONAL QUALIFICATIONS

Doctor of Business Administration
Master of Business Administration
Bachelor of Commerce
Fellow, CPA Australia
Fellow, Australian & New Zealand Institute of Insurance & Finance (Honorary Life Member)
Fellow, Chartered Insurance Institute (UK)
Fellow Chartered Loss Adjuster
Fellow, Chartered Institute of Loss Adjusters (UK)
Chartered Insurance Practitioner (UK)
Fellow, The International Institute of Claims Professionals
FUEDI European Loss Adjusting Expert

PROFESSIONAL EXPERIENCE

After 11 years claims experience with General Accident Insurance, Allan joined Robins MBS Loss Adjusters in 1981. In 1987, he transferred to Papua New Guinea, as Managing Director. During this time, Allan handled one of Australia’s largest claims, which surrounded the closure of the Bougainville Copper Ltd mine. The claim had a reserve of US$1,000 million. Allan returned to Australia in 1990 and, in 1991, was appointed Regional Leader for the Southern Region and was also appointed to head up GAB Robins’ loss adjusters national large loss claims team.

At the start of 1999, Allan founded the LMI Group, a firm dedicated to providing a high level of customer service and technical expertise in pre- and post-loss insurance services. Pre-loss work is offered by the Risk Management International division, while post-loss matters including forensic accounting, loss adjusting and claims preparation are handled within Loss Management International. Allan is an industry innovator having developed PolicyComparison.com, a web-based training and comparative tool on the feature and benefits of general insurance products; BIcalculator.com a website designed to assist calculate adequate cover for business interruption insurance, PolicyCoach, which is an expert system for ISR insurance; and the Business Continuity Management System, ContinuityCoach.com. His latest brainchild is ClaimsComparison.com

For over 45 years, Allan has managed large and complex losses involving major property, business interruption including advanced consequential loss, fidelity, construction, liability, professional Indemnity, and Directors & Officers throughout Australia, Asia Pacific, Europe and North America. Assignments have been completed for many multi-national companies, such as ACI, Amcor, Nestle, Mitsubishi, PaperlinX, Spotless and Toyota, as well as government organisations and small to medium-sized businesses. He particularly enjoys the challenge of assisting companies to return to normal trading after a major crisis. His interest in the survival of a business following an insured loss prompted him to complete a Doctoral thesis, following 6 years of extensive research.

Since 1983, Allan has acted as an expert witness, primarily handling quantum, policy response, and issues surrounding industry practice. Over the past 15 years, Allan has been engaged by insurers, insurance brokers and clients to carry out risk analysis and the review of insurance programs for businesses, including multi-nationals. His lifetime of experience in managing major losses proves invaluable in this area. This has more recently extended to drafting wordings and it is estimated that over 30% of all businesses in Australia are insured under a policy drafted or reviewed by Dr Manning.

Allan has lectured at RMIT, Melbourne, and Victoria Universities and has delivered over 1,200 seminars on various topics including risk management, ISR, and Business Interruption. Dr Manning holds the post of Adjunct Professor at Victoria University in the faculty of Law & Justice and is the author of 13 books on insurance, including Business Interruption Insurance & Claims: A Practical Guide, the 3-volume Understanding the ISR Policy, Manning’s Six Principles of General Insurance, and It may happen to Me! – The essential guide to general insurance.

Allan is an honorary life member of the Australian and New Zealand Institute of Insurance & Finance, and was awarded the Life Time Achievement Award at the 2012 Insurance Industry Awards. He has been rated one of the 20 most influential people in insurance for the past 9 years by InsuranceNEWS [the magazine] due to his strong and unswerving ethical stance on doing what is right by the consumer.  

Steven Manning

PROFESSIONAL QUALIFICATIONS

OMP, Harvard Business School
GAICD, Australian Institute of Company Directors
Diploma of Commerce
Diploma of Insurance Broking
Diploma of Integrated Risk Management
Diploma of Loss Adjusting
Diploma of General Insurance
Diploma, Chartered Institute of Loss Adjusters (CILA) UK
Fellow, Institute of Insurance Claims Professionals 
Fellow, Australian & New Zealand Institute of Insurance & Finance
Alumni, Harvard Business School

PROFESSIONAL EXPERIENCE

Steven commenced his insurance career in 2002 as a claim’s preparer specialising in material damage claims. Since then he has been involved in all manner of property claims and major catastrophe responses including the Victorian Bush Fires in 2009 and the Melbourne Hail Storms, where he headed up LMI Group’s initial response team.

Steven concentrated largely on business interruption insurance since commencing his career and is now well regarded as an expert in the interpretation of local and international Policy contracts.

Following a period working in claims, Steve shifted his responsibilities to LMI Group’s eServices. Being a forward thinker, he worked towards the digitisation of LMI Group’s extensive knowledge base into a number of broker and insurer tools, namely PolicyCoach, BICalculator, PolicyComparison, RiskCoach, ContinuityCoach and ClaimsComparison. As well as beginning LMI Media. Through Steven’s dedicated leadership and direction these tools are now successfully rolled out to the insurance and business communities throughout the globe.

Appointed as LMI Group’s European Manager, he is responsible for LMI Group’s further international expansion. This sees Steven travelling to the United Kingdom and throughout Europe every quarter meeting with key clientele and introducing LMI Group’s products and services to the wider international insurance communities.

Steven’s ongoing contribution to the insurance industry through attending conferences and speaking as well as conducting technical training has seen him earn the honour of being named in Insurance Business Magazine’s Top 50 Young Guns in Insurance in 2016.

More recently, Steven was appointed as a Director of LMI Group in 2017 and in July 2019 the Group’s Chief Executive Officer to take over operations and continue LMI Group into its next chapter.

Des Reaby

PROFESSIONAL QUALIFICATIONS

Senior Associate, Australian & New Zealand Institute of Insurance & Finance
Fellow, International Institute of Claims Professionals

PROFESSIONAL EXPERIENCE

Dedicated people and strategic leader, within the Insurance, Corporate, Investigative, and related industry.

Des has extensive experience in Leadership, Operations, Loss Adjusting, Investigations, Risk, Loss, Claims, and Account Management, along with developing strategic client relationships, marketing, and overseeing the operations of claim centres, whilst building capability, and investing into people to build success.

Des has been involved as a General, Operations and Claims Manager over the last 20 years, along with operating his own Investigation and assessing practice.

He was previously a Regional Leader with Cunningham Lindsey and knows to well the benefits and pitfalls of Loss Adjusting and being able to deliver a quality outcome. Prior to this he had extensive experience with Underwriters QBE in roles as both a Property Claims Manager and as Manager of Loss Adjusting services Vic, Tas and Sth Aust. Having also worked for Crawford’s as an Adjuster and Operations manager, he was also employed by large international brokers Lowndes Lambert as the Victorian Claims and Assessing Manager, overseeing a team and dealing with own claims and large complex off shore matters.

Des, has strong motivational skills, the ability to lead teams, mentor and coach individuals to consistently achieve results whilst maintaining client centricity and a best practice customer / client experience, which includes strategizing and adopting custom made solutions rather than a “one size fits all”.

His significant experience in leading operational claims teams, along with his own individual hands on experience demonstrates his passion and commitment to aligning client expectations to policy entitlements and to challenge the status quo and find innovative and different ways to manage and settle claims.

More recently Des has been appointed as LMI Group’s Victoria Claims Manager.

Angus Stewart

PROFESSIONAL QUALIFICATIONS

Bachelor of Business (Banking & Finance)
Fellow, International Institute of Claims Preparers

PROFESSIONAL EXPERIENCE

Angus commenced his career with the ANZ Banking Group in roles varying from Operations Manager in retail branches, Cost Analyst, Manager Strategic Cost Management, and Manager Retail Management Information System Liaison. Such roles involved researching and building overhead and labour rate models for retail bank, enabling integration into product profitability models; managing the Interbusiness Unit Charging System and developing costing systems in support of product profitability analysis; costing projects with consulting groups on projects such as re-engineering the Bank’s lending process; tenders for various State Government departments; review of existing branch customer profitability; analysis of budget charges for costing purposes; resolution of costing issues relating to the allocation of costs; review of the Bank’s paper and electronic clearing system with the view to improving pricing; Senate inquiry into bank fees; and managing the development of a new branch profitability reporting system.

After 14 years with the ANZ Banking Group, Angus took on the role of Senior Analytical Consultant with Ferrier Hodgson Corporate Advisory (Vic) Pty Ltd. In July 2001, Ferrier Hodgson merged with Dench McClean Pty Ltd to form Dench McClean Carlson Corporate Advisory. During Angus’s time with this firm, he was involved in numerous projects, providing activity-based costing, reengineering, financial analysis, modelling and valuations, working with organisations such as the Melbourne City Council, TDG Logistics, Metropolitan Fire & Emergency Service Board, Victoria Police, Bureau of Emergency Services Telecommunications/Department of Justice, Ausmelt, Department of Natural Resources & Environment, Esanda, Honeywell Pacific, and Green’s Foods. These projects required such diverse skills as developing manufacturing strategies, rationalisation of products and customers, recommendations for future organisation structure, restructuring of call centres, development of strategic plans, activity-based products costing, financial models, the review of proposed acquisitions, and reviews of opportunities for resource sharing, joint e-commerce proposal, and finance/equity deals.

In 2001, Angus joined the Group in the capacity of Senior Analytical Consultant, operating primarily in the accounting division. Here, Angus quantifies the economic loss of injured parties and the business interruption losses sustained by businesses, Government and non-profit organisations following an incident.

Brian Peele

PROFESSIONAL QUALIFICATIONS

Bachelor of Business (Insurance)
Diploma of Financial Services (Insurance Services)
Fellow, Australian & New Zealand Institute of Insurance & Finance

PROFESSIONAL EXPERIENCE

Brian has over 50 years’ experience in insurance underwriting, broking and due diligence consulting. He led the Private Equity Mergers & Acquisitions Practice for Marsh Pty Ltd in Victoria providing reports on the adequacy and appropriateness of insurance and risk management programs for lenders and purchasers involved in major merger and acquisition and construction projects.

Within the past 10 years, Brian has provided insurance due diligence reviews and other services for the following industries in Australia, South East Asia and elsewhere in the world:
Mining and mineral processing (iron ore, coal, gold, copper, other minerals)
Aluminium (bauxite mining, alumina & aluminium processing)
Power generation (hydro, wind and thermal) and distribution
Portable water and waste water treatment and distribution
Forest products and timber milling
Oil and gas exploration (on and offshore) and production
Storage (warehousing and cold stores)
Commercial (wholesale and retail)
Transportation (public sector)
Health, hospitals, nursing services (private sector)

He formerly managed the Mining, Metals and Minerals Practice for Marsh Pty Ltd in Australia. Prior to this, Brian was the CEO of Sedgwick Ltd’s captive insurance companies domiciled in Singapore.

AWARDS

Top General Insurance Graduate – Deakin University
Dean’s List – Deakin University
E Vines Memorial Prize – ANZIIF

Kevin Le Plastrier

Kevin was admitted to practice as a Barrister and Solicitor in 1970, and spent the next 16 years in private legal practice and at the bar, specialising in dispute resolution.

In 1986 he spent nine months working with Commercial Union Insurance in London, and following his return to Australia in 1987, joined the National Mutual Life Association, where shortly after he became head of the insurance departments Legal Division, managing a team about 15 lawyers. In 1995 National Mutual was acquired by AXA France and ultimately became an ASX listed Company, with Kevin taking the role of General Counsel and Company Secretary.

During this period, he was directly responsible at various times for:

Kevin left AXA in 2002 and spent some time as a Consultant in the litigation and insurance division of Mallesons Stephen Jaques (now King and Wood Mallesons).

In 2003, he joined Aon Risk Services to manage the team responsible for placement of Directors & Officers and Professional Indemnity Insurance for large corporate clients, and the management of complex financial line claims, including for National Australia Bank, ANZ Banking Group and Computershare Ltd.

In early 2008, he left Aon to establish an insurance product development and major claims management consultancy, which was conducted successfully for over four years. During this period, he managed the successful resolution of a number of very significant and complex property, business interruption and product liability claims for Wesfarmers, Nufarm, and other private clients. In addition, Aon continued to engage him in the drafting of its broker developed policy wordings, including a number of the Aon Vertex suite of products.

However, in 2012 he returned to Aon to establish and manage a new technical function responsible for the development and oversight of Aon’s entire product suite, which included the management of the Technical Team, ultimately made up of 13 staff nationally. During this period, he retained direct hands-on responsibility for the development and oversight of wordings for Aon’s clients, which included the upgrade of the Aon Vertex ISR wording.

In 2019, Kevin joined with LMI Group as a senior technical consultant to provide technical advice and policy drafting.

Michael Rodriguez-Manning

An environmental compliance officer at Arizona State University for 10 years. Responsible for manifesting hazardous materials for disposal as well as regulatory inspections and emergency response plans. Developed safety action plans and implemented mitigation strategies to reduce risks.

A hazmat supervisor before moving to Australia from the United States, was responsible for programs such as hazardous waste generators, underground storage tanks and business plans. Michael was in charge of planning and administration of the division.

Susan Rodriguez-Manning

PROFESSIONAL QUALIFICATIONS

Doctor of Psychology in Clinical Psychology: Emphasis in Substance Abuse

Graduate Diploma of Psychology

Bachelor of Applied Science (Psychology)

PROFESSIONAL EXPERIENCE

Susan is a registered psychologist with the Psychology Board of Australia. Susan is the chief clinical psychologist of Mastering our Minds Pty Ltd, a private psychology practice working with LMI Group to help those who have suffered an insurance loss or incident. Susan practices as a telehealth and in-person clinical psychologist. Susan is the Director of People and Culture at LMI Group Pty Ltd.

Susan has experience working with a diverse range of individuals with an emphasis and passion for working with individuals who have experienced trauma, depression, and anxiety; individuals that identify as members of the LGBTTQQIAP+ community; and individuals with substance use disorders. Susan also has over 10 years of experience working in the insurance industry and has a passion for working with individuals who have experienced the unique stress associated with property loss/damage and other complex insurance cases. Susan primarily works from a Person-Centred Therapy approach as this approach emphasises the client’s autonomy within the therapeutic relationship. She also uses elements of Cognitive Behaviour Therapy (CBT), Acceptance and Commitment Therapy (ACT), and Motivational Interviewing (MI). Susan is a clinical psychologist with over 6,000 hours of experience in a variety of settings including telehealth, inpatient substance abuse centres, outpatient substance abuse centres, community mental health centres, county health centres, face-to-face individual therapy, research, and private practice. Susan also has experience working in both Australia and the United State of America.        

Emily Uka

PROFESSIONAL QUALIFICATIONS

Bachelor of Commerce – Accounting 

Chartered Accountant

Masters in Fraud and Financial Crime – October 2020 – Present 

Emily joined LMI Group in 2021 after 10 years working as a taxation and business services accountant.

PROFESSIONAL EXPERIENCE

Working in boutique firms, Emily managed a portfolio of clients ranging from high net wealth individuals to large tax consolidated groups. Working closely with business owners and other stakeholders has provided invaluable experience in the compliance and advisory space.

As a qualified Chartered Accountant, Emily’s previous role as a senior accountant exposed her to all aspects of business services, including management reporting, budgeting, forecasting and restructures.  

With a keen interest in forensic accounting, Emily commenced her Masters of Fraud and Financial Crime in 2020.

Regina Nasution

PROFESSIONAL QUALIFICATIONS

Bachelor of Law,

Diploma of Loss Adjusting,

Certified Loss Adjuster,

Senior Associate of Australian & New Zealand Institute of Insurance & Finance,

Certified Insurance Professional

PROFESSIONAL EXPERIENCE

Regina joined LMI Group in 2024 as a Claims Executive.

She has over ten years of experience as a certified loss adjuster and handled property and liability claims including catastrophe claims (floods, earthquake and riot claims).

Before LMI Group, Regina worked as a Loss Adjuster. Her duties included site surveys, interviewing the insured/claimants, negotiating settlement, and reporting directly to insurers on quantum and policy coverage.

Prior to joining loss adjusting industry in 2011, she worked as a Claim Preparer for a leading broker in Indonesia for three years.

In addition to being a certified loss adjuster, she is also a qualified lawyer admitted to the Indonesian Bar. Regina possesses excellent skills in managing expectations, communication, and dealing with the insured, brokers, insurers and lawyers.

In recognition of her work, she was awarded the Carey Bird Scholarship in 2017 from Australian Institute of Chartered Loss Adjusters.

She is fluent in Bahasa Indonesia and English.

Anjali Sharma

PROFESSIONAL QUALIFICATIONS

Diploma of Loss Adjusting – ANZIIF,

Bachelor of Commerce – Deakin University

PROFESSIONAL EXPERIENCE

With a solid foundation of three years as an External Loss Adjuster at Sedgwick, Anjali joins LMI Group with a strong insurance acumen, evidenced by her Diploma in Loss Adjusting & Insurance.

Her expertise in managing commercial claims has equipped her with a proven ability to deliver fair and efficient resolutions for a diverse clientele. Anjali’s comprehensive insurance knowledge is evident not only in her Diploma and practical experience but also in her aptitude for mentoring internal adjusting colleagues.

Eager to contribute her honed skills, Anjali is a valuable addition to the LMI Group team.

Steve Smith

PROFESSIONAL QUALIFICATIONS

Senior Associate of the Australian & New Zealand Institute of Insurance & Finance
Associate of the Australasian Institute of Chartered Loss Adjusters
Fellow, International Institute of Claims Professionals

PROFESSIONAL EXPERIENCE

Steve has over 50 years’ experience, working initially for some of Australia’s leading insurers, handling commercial, worker’s compensation, public liability, household and motor vehicle claims. Steve later successfully managed a State Claims team.

In the late 80’s, Steve branched out and developed his loss adjusting skills and has, over the years, managed both commercial and domestic claims for major insurers and self-insured government departments and large complex businesses.

In addition, Steve has built a reputation in providing expert guidance for individuals, brokers & lawyers to assist in the resolution of disputed claims. In one of his more unique appointments, Steve was engaged by the New Zealand Earthquake Commission to resolve several complex claims arising from landslips on the North Island of New Zealand.

Steve joined LMI Group in early 2006, providing loss management and claims preparation services initially to the Sydney metropolitan and NSW country regions. Over recent years Steve has worked throughout Australia on matters from natural disasters (Queensland Floods, various cyclones, Victorian bushfires) to one off material damage and business interruption claims.

Steve has assisted commercial clients with claims, where the quantum has exceeded $100 million.

Appointed in 2012 as LMI’s National Claims Manager, Steve lead a competent and specialist team of claims practitioners operating in all Australian states.

In 2019 Steve has been appointed to a new technical role within the LMI Group, Technical Claims Director, which will still focus on assisting commercial clients preparing material damage and business interruption claims together with mentoring of new and existing staff. 

Revell Weightman

PROFESSIONAL QUALIFICATIONS

Bachelor of Commerce (Hons)
Chartered Accountant (SA)
Fellow, International Institute of Claims Professionals

PROFESSIONAL EXPERIENCE

Revell commenced his accounting career in 1999 with Ernst & Young. His responsibilities involved the audit of the various companies, planning and supervision of audit staff, preparation of tax returns and divisional leader in charge of a forensic audit team for the Department of Education.

In 2002, Revell moved to the UK and joined a project team designated to establish a shared service centre for TUI UK, one of the largest travel companies in the world. The project spanned 5 years and included the transfer of all accounting functions of Lunn Poly travel agency, Thomson Holidays, Britannia Airways and Specialist Holiday Group into a newly established finance centre utilizing Oracle accounting systems.

In 2007 Revell was offered the role of Finance Project Manager with Erinaceous Pty Ltd, undertaking due diligence reviews on proposed new acquisitions for the board of directors, and charged with the responsibility of reviewing and streamlining the accounting function in newly acquired businesses.

In 2008, TUI Travel Plc engaged Revell as their Finance Project Manager, managing the team for the merger of TUI UK Ltd and First Choice Holidays Ltd to become the largest tour operator in Europe.

Since joining LMI Group in 2010, Revell has managed large and complex losses involving major property, business interruption including advanced consequential loss, fidelity, construction and liability throughout Australia. Assignments have been prepared across differing industries including, mining, retail, property, hospitality and manufacturing.

He also has experience in catastrophe response, having managed significant claims following 2011 Christchurch earthquake and 2011 Queensland floods and various cyclones, including Cyclone Yasi (2011),  Marcia (2015) and Debbie (2017).

Revell also undertakes business interruption sum insured reviews, advising clients and brokers on insurance coverage requirements and provides training on business interruption insurance. He also provides expert witness reports determining quantum issues for LMI Legal.

Caroline Stevens

PROFESSIONAL QUALIFICATIONS

Bachelor of Arts (Hons)
Chartered Management Accountant (ACMA)

PROFESSIONAL EXPERIENCE

Caroline joined LMI Group in March 2014 after 12 years of working in Commerce across the travel, telecommunications, gaming and construction industries. Caroline brings valuable analytical and commercial experience to the LMI Group.

Caroline started her career working in the travel industry in the UK for TUI Travel, the largest travel company in the world. After four years within the industry, she gained invaluable experience in management accounting, management reporting, forecasting, budgeting and process improvement. Whilst also developing skills in business partnering, team management, change management and the Oracle accounting system.

After becoming an Accredited Chartered Management Accountant in 2007, Caroline pursued her career in the telecommunications industry working for Orange in London as an Investment Optimisation Analyst and Group Finance Manager, developing new skills in sales analysis and reporting, competitor and market analysis together with KPI reporting.

Before migrating to Australia, Caroline carried out a contracting role in London for six months in the gaming industry for Sportech Plc as the E-Gaming Finance Manager where she developed further financial modelling skills and initiated strategic reviews to facilitate management decisions on the online operations.

Since arriving in Australia in 2010, Caroline worked in the construction industry for Leighton Contractors as a Finance Manager and Commercial Manager supporting the General Managers of the Services Division providing a wealth of finance support. Further experience was obtained in project accounting, joint venture management and strategic reviews for the division and group.

As an Accredited Chartered Management Accountant, Caroline holds all the necessary skills and attributes to be a valuable member of the LMI Group Forensic Accounting team.

Geoffrey Keen

PROFESSIONAL QUALIFICATIONS

Tier 2 General Insurance Compliance (RG146)

PROFESSIONAL EXPERIENCE

Geoffrey started his insurance career at the General Insurance division at one of Australia’s largest banks. He has since been employed by the LMI Group under the mentorship of our Technical Claims Director Steve Smith, developing his skills to become a full-fledged loss adjuster and claims practitioner in his own right. 

In 2022, Geoffrey aims to add to his skills, experience, and qualifications, eventually working towards a Diploma in Insurance.

Blayne Cannon

PROFESSIONAL QUALIFICATIONS

Bachelor of Commerce with a Major in Accountancy.
Actively working towards Chartered Accountant (CA) accreditation.

PROFESSIONAL EXPERIENCE

Following his 2022 graduation, Blayne launched his accounting career at Sedgwick in 2023. There, he gained valuable experience in the insurance industry, focusing on the assessment of Business Interruption and Stock claims. His responsibilities included the calculation of economic losses, fostering strong client relationships, and effective team collaboration.

Georg Froeschl

PROFESSIONAL QUALIFICATIONS

Graduate Diploma of Insurance
Diploma of Financial Services (Loss Adjusting)
Fellow, Australian Institute of Chartered Loss Adjuster
Fellow, Australian & New Zealand Institute of Insurance & Finance
Fellow, International Institute of Claims Professionals
Advanced Certificate in Insurance

PROFESSIONAL EXPERIENCE

With over 35 years of experience in Claims Management, Georg is a Chartered Loss Adjuster and Graduate of Deakin University.

Georg quickly relates and adapts to individual requirements through effective planning and lateral thinking. He is well organised, resourceful and focused on achieving strong outcomes for clients.

He enjoys working with organisations and individuals who value commitment to success, smart business development and strategic thinking.

Starting his career in 1985 and working in senior roles for various insurers Georg moved over to Loss Adjusting in 1994 with several international firms. With cross sector experience (including government and private sector clients) Georg developed a sound understanding of the way that client organisations operate and the outcomes that will achieve the best results within contract, legislative and code of conduct frameworks.

Assignments include major loss and managing case work and logistics though numerous catastrophe events across Australia and New Zealand.

Joining LMI in 2014 Georg has adapted these strengths in delivering Claims Preparation and Advocacy services to LMI clients wherever required and responsibility for the ACT and south-east NSW region.

Carl Greenhalgh

PROFESSIONAL QUALIFICATIONS

Diploma of Business (Loss Adjusting)
Diploma of Insurance Broking
Fellow, International Federation of Adjusting Associations
Fellow, Institute of Insurance Claims Professionals
Fellow, Australian & New Zealand Institute of Insurance & Finance
Fellow, Australasian Institute of Chartered Loss Adjusters
Associate Member of the Business Continuity Institute

PROFESSIONAL EXPERIENCE

Carl’s insurance career commenced in 1997 with the role of insurance/private investigator. He joined GAB Robins in January 1998, in time for a brief secondment to Townsville, assessing flood claims. During that time, he assessed total loss home and contents claims where, in many instances, the house and land had washed out to sea.

Returning to Brisbane, Carl continued his career path in loss adjusting, where he ultimately became part of the Major Loss Services (“MLS”) division of GAB Robins performing assessments on major loss and/or complex property and business interruption claims throughout Queensland, New South Wales and Victoria.

Drawing on his knowledge of the industry and its products, Carl embarked on a secondary business venture in 2005 that culminated in the commissioning of a lead referral web-based platform for placement of general insurance products. This system was developed as a mechanism to raise funds for State school chaplains. In 2009, Carl left GAB Robins to implement his own business as an authority for school chaplain employment.

Since joining LMI Group in 2010, Carl has prepared numerous multimillion dollar material damage and business interruption claims and has been called upon to make presentations to broking groups and has facilitated workshops on the ISR Mark IV as well as other Business Interruption insurance policies. Carl also undertakes business interruption sum insured reviews and is part of LMI’s eServices’ development team.

Following the embedding of numerous Business Continuity programmes and the undertaking many post-loss Crisis Management assignments Carl has more recently been involved in the refinement and updating of LMI’s Business Continuity eService, namely ContinuityCoach. This is an on-line tool used for the Development of Enterprise Risk and Business Continuity Programmes.

Carl has held many positions within LMI Group and is currently employed as the Group’s Chief Operating Officer. In this position Carl is responsible for providing vision and guidance to the leadership and management teams. With a strong emphasis on the implementation of operational controls, administrative and reporting procedures to support the effective growth of the Group ensuring its financial strength and operating efficiency.

Bill Higginson

PROFESSIONAL QUALIFICATIONS

Diploma of Insurance Broking

PROFESSIONAL EXPERIENCE

With over 40 years of dedicated service in the insurance industry, Bill brings a wealth of experience garnered from employment with some of the most renowned multinational brokerages. His extensive background as a corporate and commercial insurance broker, coupled with his role as a claims handler, spans across Australia, New Zealand, and the Pacific islands.

In his most recent position as an Executive Loss Adjuster with a national Chartered Loss Adjusting firm in Brisbane, Bill played a crucial role in assessing and managing claims for a diverse clientele, including Corporate, Commercial, and SME clients. Many of these claims were valued in the millions of dollars, showcasing Bill’s adeptness in handling high-value and complex insurance matters.

Bill has recently joined LMI Group as a Claims Preparer and Loss Adjuster based in our Brisbane office. In this capacity, he will extend his expertise to support both our local and Pacific Island clients, contributing to the continued success of our services in the region.

Bill’s 40 years of acquired knowledge and expertise as an insurance professional are further reinforced by his qualification, holding a Diploma of Insurance Broking.

Alison Parks

Alison has been working in the insurance industry since 2004 and joined the LMI Group team in November 2011.  Alison gained her insurance experience in two brokerages and an underwriting agency

in Brisbane, and then brought her combined insurance and project management skills to the LMI PolicyComparison team as a Researcher/Projects Co-ordinator.

Alison now leads the LMI College team of driven and passionate experts, trainers and designers, investing in building knowledge and educating people in the insurance industry. 

Alison combines her project management expertise and strong customer focus to our fast-growing College; continuing to provide quality training and a personal, friendly service to employers and students.

Jeroen Furstner

PROFESSIONAL QUALIFICATIONS

Fellow, Australasian Institute of Chartered Loss Adjusters
Fellow, Australian and New Zealand Institute of Insurance & Finance
Associate Diploma, Loss Adjusting
Diploma of Insurance
Diploma Risk Management

PROFESSIONAL EXPERIENCE

Jeroen has over 30 years of experience in the Insurance Industry, commencing his Career in Adelaide in 1988 with Norwich Winterthur.

Jeroen relocated to Darwin in 1996 and shortly after Joined Territory Assessing Services as a Loss Adjuster. He worked with them through their various entities – Freemans, MYI Freemans and Cerno, during which time he started up a branch of the office in in Alice Springs and went on to become NT Manager of Cerno in 2011.

In 2012 Jeroen left Cerno to become Assessing, Manager at TIO, in 205 he was awarded Claims Provider of the year at the TIO NT Insurance Conference.

He subsequently went on to other senior roles within TIO/Allianz Including Distribution Manager and most recently Acting State Manager for Broker & Agency, before finally leaving TIO/Allianz in 2017 to start up the NT Branch of the LMI Group.

Over the past 20 years he has traveled extensively throughout the NT, adjusting all classes of claims including catastrophic cyclone and flood losses for remote communities, large commercial and residential fire losses, Liability inquiries and undertaking Insurance Risk Surveys.

Jeroen’s has built up strong relationships throughout the NT and is highly respected within the  industry for his local knowledge, integrity and commitment to providing Insurance services to his clients.

Gary Price

PROFESSIONAL QUALIFICATIONS

Fellow of Australasian Institute of Chartered Loss Adjusters
Senior Associate of Australian and New Zealand Institute of Insurance and Finance
Certified Insurance Professional
Associate of Institute of Arbitrators and Mediators Australia
Justice of the Peace (NSW)

PROFESSIONAL EXPERIENCE

Sydney born, Gary has worked in both city and regional environments in NSW, Queensland and in PNG holding various insurance company positions from claims clerk to state manager. His insurance career spans a number of years. Conscripted into the army he qualified as a land surveyor but chose to return to insurance where he worked for some years.

In seeking a change, Gary took time out for two years to own and very successfully run a country pub. Following this venture Gary became general manager and held the license for a brokerage for a number of years. Ever chasing challenges he purchased and developed virgin acreage to farm status, installed fencing and other improvements, designed and owner built a home and became involved in genetic engineering around the breeding of cashmere. A people person with a high sense of social justice Gary also spent time as the President of the local Chamber of Commerce.

Over time Gary has renovated a number of properties encountering and overcoming many challenges, all of which provides Gary with great insight into the building industry. A passion for food saw Gary attend Sydney’s prestige cooking school where he qualified with distinction as a chef. In his “spare time” Gary also has a passion for travelling around Australia on his BMW motor bike.

A trained mediator Gary believes this additional knowledge is invaluable in handling the stressful situations many clients find themselves in. In addition to his accumulated life skills Gary holds examination qualifications as an insurance professional and chartered loss adjuster, is a JP and held a full LPIA (Licensed Private Inquiry Agent) license for many years until changes in legislation in 2006.

A loss adjuster for over 24 years, Gary’s broad range of experiences, coupled with his intimate knowledge of business and industry, has seen him achieve a premier reputation of being able to proficiently handle complex and delicate matters that require that “extra special” attention.

Georg Froeschl

PROFESSIONAL QUALIFICATIONS

Graduate Diploma of Insurance
Diploma of Financial Services (Loss Adjusting)
Fellow, Australian Institute of Chartered Loss Adjuster
Fellow, Australian & New Zealand Institute of Insurance & Finance
Fellow, International Institute of Claims Professionals
Advanced Certificate in Insurance

PROFESSIONAL EXPERIENCE

With over 35 years of experience in Claims Management, Georg is a Chartered Loss Adjuster and Graduate of Deakin University.

Georg quickly relates and adapts to individual requirements through effective planning and lateral thinking. He is well organised, resourceful and focused on achieving strong outcomes for clients.

He enjoys working with organisations and individuals who value commitment to success, smart business development and strategic thinking.

Starting his career in 1985 and working in senior roles for various insurers Georg moved over to Loss Adjusting in 1994 with several international firms. With cross sector experience (including government and private sector clients) Georg developed a sound understanding of the way that client organisations operate and the outcomes that will achieve the best results within contract, legislative and code of conduct frameworks.

Assignments include major loss and managing case work and logistics though numerous catastrophe events across Australia and New Zealand.

Joining LMI in 2014 Georg has adapted these strengths in delivering Claims Preparation and Advocacy services to LMI clients wherever required and responsibility for the ACT and south-east NSW region.

Erik Kroon

PROFESSIONAL QUALIFICATIONS

Master of Business Administration
Bachelor of Commerce (Accounting)
Fellow, Institute of Public Accountants
Fellow, Australian & New Zealand Institute of Insurance & Finance
Fellow, Australasian Institute of Chartered Loss Adjusters
Fellow, Chartered Institute of Loss Adjusters (UK)
Fellow, International Institute of Claims Professionals
Associate Fellow, Australian Institute of Management
FUEDI European Loss Adjusting Expert

PROFESSIONAL EXPERIENCE

Erik commenced his loss adjusting career in 1971, providing some 40 years experience in the industry.

After 10 years of loss adjusting with A Kiewit Experts, The Netherlands (now part of Crawford & Co), Erik moved to Australia in 1981, becoming a partner with MBS Loss Adjusters in Adelaide. Following the takeover of the company by GAB Robins, he continued with the organisation in the capacity of Assistant Manager.

In 1992, working with other partners, he formed Freemans Adelaide, performing the dual role of Senior Loss Adjuster & Managing Director for the next 7 years.

In 1999 Erik was offered the position of Executive Technical Adviser at Crawford & Co, Indonesia. As part of the role, he trained and supervised local loss adjusters and was responsible for the handling of larger and more complex commercial and business interruption losses.

Erik joined LMI Group in early 2007 and now heads the South Australian/Northern Territory division. His previous experience working in Indonesia has been of tremendous value in establishing LMI Group’s Indonesian operation. Erik brings his extensive experience in loss adjusting and management to LMI Group.

Ian Sjoberg

PROFESSIONAL QUALIFICATIONS

Associate of the Chartered Insurance Institute
Associate of the Insurance Institute of South Africa
Fellow of the Institute of Loss Adjusters South Africa
Professional Loss Adjuster ILASA
Fellow, International Institute of Claims Professionals

PROFESSIONAL EXPERIENCE

Ian joined the insurance industry in 1972 with the Pearl Insurance Company. He remained with insurance companies until 1986 when he started Loss Adjusting. During this period he also had a 4 year stint with Minets Insurance Brokers as a Senior Broker. From 1997 he ran his own Loss Adjusting business until moving to Australia in 2016.

During his career, Ian was the President of the Insurance Institute of the Eastern Cape and served on this committee for 26 years, more recently, as treasurer. He also did numerous terms as Regional Chairman of the Institute of Loss Adjusters Eastern Cape and was involved with this committee for 22 years.

He is an Associate member of the Chartered Insurance Institute and has 5 subjects towards his Fellowship. At one stage he decided to study law and has 4 subjects towards a Bcom before family life interrupted his studies. In 2014 Ian was awarded the status of Professional Loss Adjuster by the Institute of Loss Adjusters of South Africa.

Being a general adjuster over the years, Ian can tackle most classes of business but his specialities are Contract Works, Business Interruption, Liabilities and Machinery breakdown

Ian joined LMI in March 2016 and operates as the State Manager for the Perth branch, specialising in claims preparation and catastrophe claims handling to LMI clients in the area.

Bill Higginson

PROFESSIONAL QUALIFICATIONS

Diploma of Insurance Broking

PROFESSIONAL EXPERIENCE

With over 40 years of dedicated service in the insurance industry, Bill brings a wealth of experience garnered from employment with some of the most renowned multinational brokerages. His extensive background as a corporate and commercial insurance broker, coupled with his role as a claims handler, spans across Australia, New Zealand, and the Pacific islands.

In his most recent position as an Executive Loss Adjuster with a national Chartered Loss Adjusting firm in Brisbane, Bill played a crucial role in assessing and managing claims for a diverse clientele, including Corporate, Commercial, and SME clients. Many of these claims were valued in the millions of dollars, showcasing Bill’s adeptness in handling high-value and complex insurance matters.

Bill joined LMI Group as a Claims Preparer and Loss Adjuster based in our Brisbane office and has recently transferred to Auckland, New Zealand to manage our LMI Group NZ office in early 2026. He will continue to extend his expertise to support our Pacific Island clients and Bill will continue developing LMI e-services and claim preparation work in New Zealand.

Bill’s 40 years of acquired knowledge and expertise as an insurance professional are further reinforced by his qualification, holding a Diploma of Insurance Broking.