Have you ever given a stranger access to your computer? If the answer is “yes” then you might not like what comes next…

Remote access scamming occurs when targets are contacted via phone, text or email by a scammer claiming to be from a known company, such as a bank, telecommunication provider, software company or government agency. Scamwatch.gov.au reports losses exceeding $3 million dollars to remote access scams, this year alone.

The scammer give will give a fake, but credible story, to trick you into giving them access to your computer. Following the scammer’s instructions gives them full access to your computer and your personal information… all from a remote location.

What will they ask you to do?

  • Download remote access software such as Team Viewer, Anydesk or Quick Support and sign in to your Online Banking.
  • Share your security codes/passwords to return money that appears to have been credited to your account
  • Provide you with a different story to tell your Bank on the purpose of the transaction, so the bank doesn’t suspect the scam.

What to do if you are scammed?

  • Shutdown your computer, so the scammer will lose access to your computer.
  • Call your bank immediately and report.
  • Uninstall the remote software they asked you to install.
  • Call Government authorities and report CyberGov & ScamWatch.

How to protect yourself?

  • Remember, anyone can be targeted. Scammers can obtain your phone number fraudulently or from anywhere it has been publicly listed, such as phonebooks, or social media.
  • Protect your details. Never give your credit card or online account details over the phone unless you made the call and you’re using a phone number from a trusted source like the organisation’s official website. Learn more about protecting your personal information here.
  • Don’t give remote access to a stranger: Never give a stranger remote access to your computer, even if they claim to be from a well-known business.
  • Most importantly remember you can still receive scam calls even if you have a private number or have listed your number on the Australian Government’s Do Not Call Register.

Click here to find 2 real stories where the Australian Banking Association did a Case study.

Do you or your employees want to learn more about Cyber Security? Ask about our course on the subject here.

An example of a social engineering scam from the Kitboga YouTube Channel.