Good Morning Adam
I would like to take this opportunity to express both my and Brian’s appreciation for all of your and your team’s efforts in drawing his claim to a conclusion. I understand there were some difficulties encountered over the course of the claim and you handled these with great professionalism and empathy toward the position of the policyholder.
Dealing with a business person at possibly one of the lowest points in their life is challenging for all involved. Your re-assurance and interaction with the insured provided comfort in what may well have been their darkest hour.
As an advocate for the insured, we could not have asked for a more professional team, and all involved are to be congratulated in the way that this was managed from the time of your appointment to the stage where the claim had been concluded.
Since this particular claim occurred, we have involved LMI in other losses where your expertise has been of great value. You have made what is a very complex task manageable for both the insureds and ourselves.
Thank-you again for everything you have done and I look forward to working with the LMI team again should the need arise.