We are writing to place on record our appreciation for the manner in which our recent claim was handled by your firm and its associates.
Most notable were:
- The early response and site visits by your assessors;
- The planning contribution made by your nominated contractor and the quality of their work;
- The greatly appreciated advice and assistance given by LMI in the preparation of our claim; and
- The oversight of the whole project.
Of greatest interest and value to us personally were the services provided by LMI. This was the first time we have had experience of a claims service. We were aware that your policy covered us for the cost of this service and we were particularly pleased to have it. LMI managed our expectations in that they were able to advise us which expenses were covered and which were not. They were also able to prepare quickly and accurately our claims, and they maintained an up-to-date record of our claim account. In selecting insurance cover in future, we will be strongly biased towards a policy that offers cover for a claims processing service.
Yours appreciatively,
Jenny and Robert Graham
Barnaby Pty Ltd
