Testimonials

Hundreds of Testimonials
and Counting!


Nothing is more important to us than supporting and guiding our
customers through the stressful and often complex task of managing an insurance claim.

Below is just a few examples of the feedback we have received from customers.

Professionalism and guidance during what was quite a complex claim.

Myself and family want to thank LMI and in particular Des Reaby and Nicola Crouch for their professionalism and guidance during what was quite a complex claim.

Thank you Des & Nicola for your support throughout the process, you have both been amazing.

Kind Regards,

Joe Catalano
Director - Adriatic Furniture

The fact that GSB suffered such a severe fire to their main manufacturing area and they are now back operating at 100% within 10 months is a great achievement.

It is fantastic to see the insurance industry in full swing for a customer in their time of need. It makes me feel immensely proud to be part of our great industry when we can achieve a result like this and to deliver on our promise. If only the various media outlets reported on the great things we can do for our customers rather than focusing on the hard luck stories!

I am mindful that these results don’t just happen, it is only when all sides of the fence pull in the same direction that we can achieve something great. From early on with this claim it appeared we had the right people in the room, it is pleasing to see at the back end of this claim that those early thoughts have now been justified.

I would like to extend my personal thanks to both of you for assisting GSB in getting back to business. I know it is your job, but what you have been able to do for GSB is truly remarkable, and an immensely satisfying experience to be a part of.

The fact that GSB suffered such a severe fire to their main manufacturing area and they are now back operating at 100% within 10 months is a great achievement.  Both GSB and I are sincerely grateful for all the work on this claim – thank you !

Joe Power

Thank you for your guidance, advice and support through the outbreak claim process.

Thank you for your guidance, advice and support through the outbreak claim process.

We found the claim process positive and collaborative and are grateful for the professionalism of Revell and yourself through the matter and in concluding the matter.

Thank you for your work and efforts and for a successful closure of the claim

Kind Regards

Mario Torresan
Director of Finance and Technology - Montepiore

just want to say that what could have been a very stressful, ugly situation has been handled with complete competence and compassion and incredible professionalism.

I am writing with regards to my recent and ongoing dealings with Vero Insurance, The LMI Group, Cowans and Crawford and Company.

My broker put me in contact with Mr Adam Smith, National Claims Executive at The LMI Group. From there the process has been even easier. Adam appointed Angelo Papargiris from Cowan Restoration to assist me.

I just want to say that what could have been a very stressful, ugly situation has been handled with complete competence and compassion and incredible professionalism. I have no hesitation in recommending Vero Insurance, LMI Group or Crawfords and the awesome team from Cowans who have gone above and beyond.

Many thanks and I look forward to a speedy return to business.

 

Sue Williams
Owner - Abitza Cafe and Healing Centre

It was an absolutely unbelievable feat

If anyone is deserving of an award, it is you & your team. Your team made the difference & got the insured through this difficult process – I know it’s your ‘job’ to do so, however it goes far beyond that. I’ve got no doubts that the claim would have gone to IDR & beyond given the stance the insurer/assessors took following the fire, & been far more protracted & stressful for all involved to boot.

I very clearly remember the morning of the fire, receiving the call from the insured, then calling Adam immediately following – at around 6.00am. Your team was onsite by 9am & it was an absolutely unbelievable feat that the insured was up & trading within a few days. Alas, this was only the beginning of the work to come.

The insured & I had discussed at length the necessity of building in adequate claims preparation costs from day one, & the value of this has well & truly come to fruition.

LMI – making insurance great again!

Todd Arnold
Director - Cornerstone Insurance Group

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